FAQS

Welcome to our online clothing boutique! We're thrilled to have you here. To ensure you have a seamless shopping experience, we've put together this FAQ to answer some common questions about our exchange policy, which allows exchanges but not refunds within a 24-hour period. Please read the following information carefully:

1. What is your exchange policy?

Our exchange policy allows customers to request exchanges for items purchased from our online boutique within a 24-hour period after receiving their order. We do not offer refunds during this time frame, only exchanges for items of the same or higher value.

2. Why do you only offer exchanges within 24 hours?

We understand that sometimes customers change their minds or may have issues with sizing or color choices. However, limiting exchanges to 24 hours ensures the items are returned in a condition suitable for resale and minimizes the impact on our inventory and operations.

3. How do I request an exchange within 24 hours?

To request an exchange, please follow these steps:

a. Contact our customer support team within 24 hours of receiving your order. b. Provide your order number and details about the item you wish to exchange. c. Our team will guide you through the exchange process, including instructions for sending back the item.

4. What items are eligible for exchange?

Most items can be exchanged within the 24-hour period, as long as they are in new, unworn, and unwashed condition, with all original tags and packaging. Personalized or custom-made items may not be eligible for exchange unless they are defective.

5. Can I exchange for a different size or color?

Yes, you can exchange for a different size or color if the item is available. If the requested item is of a higher value, you will be responsible for paying the price difference. If it's of lower value, we won't provide a refund or credit for the price difference.

6. What if the item is damaged or defective?

If you receive a damaged or defective item, please contact our customer support team within 24 hours of receiving your order. We will provide assistance to address the issue, which may include an exchange or a refund.

7. Can I return items after the 24-hour exchange period?

Unfortunately, we do not accept returns or exchanges beyond the initial 24-hour period. We recommend checking our size guides and product descriptions carefully before making a purchase.

8. How long does the exchange process take?

The exchange process may vary, but we aim to complete it as quickly as possible. Typically, it takes 2-3 business days to process the exchange once we receive the returned item.

9. Can I cancel an order instead of exchanging it?

Once an order is placed, it cannot be canceled. We only offer exchanges as per our policy.

10. Do you cover shipping costs for exchanges?

Customers are responsible for the cost of returning the item for exchange. However, if the item is damaged or defective, we will cover the return shipping costs.

If you have any further questions or require assistance with an exchange, please don't hesitate to reach out to our customer support team. We're here to help you have the best shopping experience possible!

11.What About Sizing?

 shipping Not All outfits have the same sizing. That said we don't have one overall sizing but each piece should have a specific size chart linked.

We encourage you to skim over all sizing charts and read the discription before purchasing.